Happy Couple

Insurance Information

We accept insurance and are considered in-network providers on many panels, yet on some panels, some of our therapists may be considered out-of-network providers. Please contact your insurance company for verification or call our office for assistance.

Our Participating Insurance Panels

Aetna EAP
Custom Design Benefits
Medical Mutual
United Healthcare
Value Options

Insurance Disclosure & Consent

For those clients using their insurance to pay for therapy, a consultation with your attending/primary care physician and your insurance company may be needed.

In addition, disclosure of your diagnosis, review of your treatment session, summaries, and a review of your treatment plan may be required to access your insurance benefits. You may choose not to authorize the release of this information, however, this may prevent you from using your insurance benefits.

General Information

It is extremely important that you carefully check your insurance coverage first by calling the 800 number listed on the back of your insurance card next to “mental health/substance abuse”. If no such number is listed, then call member services. You will want to ask them the following questions:

Questions to Ask Your Insurance

Do I have mental health benefits?
Is my therapist authorized “in-network”?
What is my deductible and has it been met?
How many sessions per calendar year does my plan cover?
Is there a co-pay and if so, how much?
Is authorization required?

Additional Information on Insurance and Questions to Ask Your Insurance Company About Benefits and Eligibility

Insurance Claim Responsibility

For health insurance claims, please understand that this is an agreement between you and your insurance company. If your insurance company requires authorization for your initial visit(s), please make sure that you have obtained this authorization no later than your first visit. If your insurance company denies your initial visit(s) because of no authorization you will be responsible for full payment for these visit(s). If your therapist is not on your provider panel for your insurance company, you must prepay all charges. Our billing department will assist you in submitting insurance forms. If, however, your insurance company does not pay the anticipated amount, you are still responsible for the total amount of the bill. Please be aware that the insurance benefits quoted by your insurance company are not a guarantee of payment and may change or be denied later by the insurance company, depending on your health insurance coverage and the insurance company’s policies. In the event your account is not paid in a timely manner, this may be reported to a credit-reporting agency. Denied insurance claims amounts are due 10 days after the date on the bill sent to you showing this denial, as allowed by the insurance company.

Credit Card Guarantee

CCPC-Ohio, LLC requires a credit card guarantee in the event that your insurance company fails to pay for services or you fail to pay your co-payments or other fees as outlined in your fee agreement. We want you to understand that we will only bill your credit card after 14 calendar days have passed since the date of invoice to you. You will be notified that charges have been made to your credit card via an invoice. When charging fees for the sessions covered by insurance, we will only charge for the contracted rate the Therapist has with the insurance, or managed care company if that is the case, minus any payments they or you have made on your claim.

Contact Us

Thank you for your interest, please feel free to get in touch with us.

Call: 614.459.4490
Fax:  614.457.3656
Email: intake@ccbtcolumbus.com

Our Offices:
Columbus • Westerville • Gahanna • Lancaster • Mason • Marion • Dayton

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Our self-pay rates will soon be updated. Please contact our staff for more information.

On April 23rd, our current electronic health system will transition to a new and advanced system to better serve you: Athena. Prior to the transition date, you will be sent a registration link to create a new patient account in Athena. If you have any immediate questions or concerns, please do not hesitate to contact your therapist, or call our office to speak to a staff member.